CURRENCY

Our store ships to most countries or territories in America, Europe, Asia and Oceania. The currency is in US dollar. The specific shipping destinations will be shown at checkout point.

SHIPPING POLICY

Free Basic Shipping:

We offer free basic shipping for all orders. Typical delivery times are 2-4 weeks for delivery (shipping to some countries may take longer) without website tracking. 

Orders shipped by methods that do not offer tracking are the customer’s responsibility from the time of shipment. Please make sure your address is correct in our system and use the notes section to include any special shipping instructions. If you are uncertain as to the reliability of local delivery, please use a tracked shipping method such as DHL or FedEx. 


Express delivery by DHL or FedEx

International carrier like DHL and FedEX deliver to most countries or territories of the world in 2-5 business days. Their priority service offer time-definite delivery in 1, 2 or 3 business days. All shippings by DHL and FedEx offer web trackings.

Cost for choosing this shipping method will be shown in check-out process.

Smooth Camera Gear typically ships orders within 1-2 business days while stock is available.


Customs, Duties, and Taxes


International shipments may be subject to import taxes, customs duties, and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient.

RETURN POLICY

 

Two Week Money Back Guarantee Return

 

How to Return:

 

If you are not 100% satisfied, please use one of the following options to return the product (No Pre Approval from SCG needed):

 

  1. Customers in Australia, please use domestic courier to return to the following address. :

 

       1A, 97-107, Canterbury Road, Kilsyth, VIC, 3137, Australia

        Contact: Mandy Hu

        Phone: 0450561889

       (Please choose freight by collect if that is available.)

   2. Customers in North and South America, please use our UPS account #949R97 to return to:

 

        173, Qianjin Silu, Tanzhou, Zhongshan, Guangdong, 528467 China

        Contact: Zou

        Phone: 13078646369

   3. Customers in Europe, Asia and Africa, please use our DHL account #951102765 to return to:

 

        173, Qianjin Silu, Tanzhou, Zhongshan, Guangdong, 528467 China

        Contact: Zou

        Phone: 13078646369

 

Notes:

 

  1. Both our DHL and UPS accounts will allow you to use their international express service by Freight Collect. That means you need not pay the shipping cost and SCG will pay for it at arrival of the returned product.

  2. If you are not familiar with international courier service, please simply contact us and we will organize courier service with the return  ticket.

  3. We are trying to offer our customers zero-risk purchase experience. To avoid the return policy being abused, it only applies to purchases of SCG product in good faith.

  4. When you have the product for return picked up, please email us  the tracking number so that we can follow up.

 

Refund

 

As soon as we receive the returned product, we will process the refund by the same channel that you made the payment (by credit card or by PayPal). The actual returning to your account might vary depending on the processing time of your bank or PayPal.

 

 

Packing of the Returned Products


The returned products should be packed in a sturdy carton allowing for at least three inches of packing material on all sides. Damage caused by improper packing is the responsibility of the sender. Please include cover letter with details.

 

 

For anything unaddressed, please reach us by filling the contact form, or emailing to us with email: contact@scg-pro.com

Other returns

If you received an incorrect item, please contact us immediately for verification. We will arrange for change or other solutions satisfactory to you. 

 

WARRANTY POLICY

Three Year Standard Warranty

 

Smooth Camera Gear offers two year standard warranty for all its products from the date of purchase.

Upon verification of legitimate warranty request within the warranty period, Smooth Camera Gear shall, 

1) send out the replacement part(s) or, 

2) repair the product(s) returned or,

3) replace the product(s) returned.

 

The return postage should be prepaid by the sender while the repaired products, which are repaired under warranty without charge, will be returned with normal transportation charges prepaid by Smooth Camera Gear.

For warranty requests, please reach us by filling the contact form , or emailing to us with email addess: contact@scg-pro.com

 


Packing of the Returned Products for Warranty


The returned products should be packed in a sturdy carton allowing for at least three inches of packing material on all sides. Damage caused by improper packing is the responsibility of the sender. Please include cover letter with details.

 

Smooth Camera Gear cannot be held responsible for items lost in transit to or from our service facility. That responsibility lies in the hands of the shipper. We strongly recommends that any shipments be sent with a carrier that provides a tracking number, such as TNT, UPS or FedEx, or that they at least be sent insured from the carrier.
 

 

 

Void of Warranty

​​

The Warranty on this document shall be void, if:

 

1) Warranted product(s) have -- without Smooth Camera Gear’s written consent – been serviced, modified, or repaired with unauthorized parts, and/or been serviced by anyone other than an Smooth Camera Gear -authorized Service technician, or,

 

2) Failure/damage is due to neglect, misuse, excessive heat, impact, or operation contrary to reasonable use as camera support.

SCG is proudly sponsoring 

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SMOOTH CAMERA GEAR

Address:

1A, 97-107, Canterbury Road, Kilsyth, VIC, 3137, Australia

(Design)

173, Qianjin Silu, Tanzhou, Zhongshan, Guangdong, 528467 China

(Factory)

©2020 by Smooth Camera Gear.