30-Day Return Guarantee Policy

At SCG Pro, we stand behind our products with confidence and offer a 30-day money-back return policy.

Policy Details:

Eligibility for Returns: 
You are entitled to return items for a refund if you are not completely satisfied, have changed your mind, or wish to return them without a specific reason.

Handling Fee for Non-Defective Returns: 
To help prevent misuse of our return policy, a handling fee of $35 USD, in addition to return shipping costs, will be applied to returns that are not due to product defects.

How to Return:

If you are not 100% satisfied, please use one of the following options to return the product:

  1. Contact our return service email: service@scg-pro.com.
  2. For customers who want to return by themselves, please use a domestic courier to return to the following address:
  • If you are in Australia:
    1A, 97-107, Canterbury Road, Kilsyth, VIC, 3137, Australia
    Contact: Mandy Hu
    Phone: 61+450561889

  • If you are in North or South America:
    5455 East La Palma
    Avenue, Unit A,
    Anaheim, CA 92807
    Contact: David Hu
    Phone: +1 626 410 5819

  • If you are in Europe, Asia, or Africa:
    Building C, No.91, Qianjin Silu, Tanzhou, Zhongshan, Guangdong, 528467 China
    Contact: Mr. Tang
    Phone: 86+18925305545

Notes:

  • We are trying to offer our customers a zero-risk purchase experience. To avoid the return policy being abused, it only applies to purchases of SCG products in good faith.
  • When you have the product for return picked up, please email us the tracking number so that we can follow up.

Packing of the Returned Products:

The returned products must be packed in their original packaging to ensure they are properly protected during return shipping. The packaging should be sturdy and provide at least three inches of packing material on all sides. Damage caused by improper packing will be the responsibility of the sender. Please also include a cover letter with your return, providing relevant details.

For anything unaddressed, please reach us by filling out the contact form, or emailing us with email: contact@scg-pro.com.

Other Returns:

If you received an incorrect item, please contact us immediately for verification. We will arrange for a change or other solutions satisfactory to you.

Refund:

As soon as we receive the returned product, we will process the refund through the same payment method you used (Credit Card or PayPal). Please note that the time it takes for the refund to appear in your account may vary depending on the processing time of your bank or PayPal.