30-Day Return Guarantee Policy

At SCG Pro, we are confident in our products and back them by 30-Day No Reason Return Policy with no reason. 

Policy Details:

Eligibility for Returns: You are entitled to return items for a refund if you are not completely satisfied, have changed your mind, or wish to return them without a specific reason.

Handling Fee for Non-Defective Returns: To prevent misuse of this policy, a handling fee of $35 USD will be charged for returns that are not related to product defects.

How to Return:

If you are not 100% satisfied, please use one of the following options to return the product:

  1. Contact our return service email: service@scg-pro.com.
  2. For customers who want to return by themselves, please use domestic courier to return to the following address:
  • If you are in Australia:
    1A, 97-107, Canterbury Road, Kilsyth, VIC, 3137, Australia
    Contact: Mandy Hu
    Phone: 61+450561889
    (Please choose freight by collect if that is available.)

  • If you are in North or South America, we will send you a prepaid return label.

  • If you are in Europe, Asia or Africa, please use our DHL account #951102765 to return to:
    Building C, No.91, Qianjin Silu, Tanzhou, Zhongshan, Guangdong, 528467 China
    Contact: Mr. Tang
    Phone: 86+18925305545

Notes:

  • Both our DHL and UPS accounts will allow you to use their international express service by Freight Collect. That means you need not pay the shipping cost and SCG will pay for it at the arrival of the returned product.
  • We are trying to offer our customers a zero-risk purchase experience. To avoid the return policy being abused, it only applies to purchases of SCG products in good faith.
  • When you have the product for return picked up, please email us the tracking number so that we can follow up.

Packing of the Returned Products:

The returned products should be packed in a sturdy carton allowing for at least three inches of packing material on all sides. Damage caused by improper packing is the responsibility of the sender. Please include a cover letter with details.

For anything unaddressed, please reach us by filling the contact form, or emailing to us with email: contact@scg-pro.com.

Other Returns:

If you received an incorrect item, please contact us immediately for verification. We will arrange for a change or other solutions satisfactory to you.

Refund:

As soon as we receive the returned product, we will process the refund by the same channel that you made the payment (by Credit Card or by PayPal). The actual returning to your account might vary depending on the processing time of your bank or PayPal.