Return Policy

30 Days Money Back Guarantee Return

How to Return:

If you are not 100% satisfied, please use one of the following options to return the product:

  1. Contact our return service email: support@scg-pro.com
  2. For customers who want to return by themselves, please use domestic courier to return to the following address:

If you are in Australia:

1A, 97-107, Canterbury Road, Kilsyth, VIC, 3137, Australia
Contact: Mandy Hu
Phone: 61+450561889
(Please choose freight by collect if that is available.)

If you are in North and South America, please use our UPS account #949R97 to return to:

173, Qianjin Silu, Tanzhou, Zhongshan, Guangdong, 528467 China
Contact: Zou
Phone: 86+13078646369

If you are in Europe, Asia or Africa, please use our DHL account #951102765 to return to:

173, Qianjin Silu, Tanzhou, Zhongshan, Guangdong, 528467 China
Contact: Zou
Phone: 86+13078646369

Notes:

  • Both our DHL and UPS accounts will allow you to use their international express service by Freight Collect. That means you need not pay the shipping cost and SCG will pay for it at the arrival of the returned product.
  • We are trying to offer our customers a zero-risk purchase experience. To avoid the return policy being abused, it only applies to purchases of SCG products in good faith.
  • When you have the product for return picked up, please email us the tracking number so that we can follow up.

Packing of the Returned Products

The returned products should be packed in a sturdy carton allowing for at least three inches of packing material on all sides. Damage caused by improper packing is the responsibility of the sender. Please include a cover letter with details.

For anything unaddressed, please reach us by filling the contact form, or emailing to us with email: contact@scg-pro.com

Other Returns

If you received an incorrect item, please contact us immediately for verification. We will arrange for a change or other solutions satisfactory to you.

Refund

As soon as we receive the returned product, we will process the refund by the same channel that you made the payment (by credit card or by PayPal). The actual returning to your account might vary depending on the processing time of your bank or PayPal.